Refund policy
CANCELLATIONS
Due to the perishable nature of our products notification of canceled orders must be received within 7 days from receipt of your order.
You can cancel orders by calling us on 01727 568030 or emailing info@beershophq.uk. You can also write to us at: Beer Shop, 71 London Road, St Albans, Hertfordshire, AL1 1LN.
We will cancel your order and refunds will be made within 30 days from the date of cancellation, provided the items are returned to us in their original condition and packaging, unopened and sealed.
Cancelled and returned items must be received by us within 14 days from receipt of your order.
It is your responsibility as the customer to ensure the items are returned safely in their original condition and packaging. Costs incurred for returns will be the responsibility of you, the customer.
We can arrange collection for an additional charge.
RETURNS
On the very rare occasion an order may arrive damaged due to courier mishandling.
Refunds and exchanges are only eligible for items damaged in transit or arrive unfit for consumption.
We do not offer refunds or exchanges for items that were not liked by the customer after they have opened or unsealed that item.
It is the responsibility of you the customer to report items damaged in transit on receipt of your delivery or report a missing delivery within 7 days after ordering.
If your order arrives damaged, please email us a photo of the package and broken items, including a list of the damaged item(s), we will then arrange a refund or exchange (if available).
Additional non-returnable items:
Gift cards
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beershophq.uk.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are damaged or spoiled. If you need to exchange it for the same item, send us an email at info@beershophq.uk and deliver your item to: 71 London Road, St Albans, AL1 1LN.
