Shipping Policy
1) CLICK & COLLECT
When checking out choose the following option on the Shopping Cart page: ‘Store Pickup (Free)’. Then select the shop you wish to collect from.
Choose your collection day from the box below. Please note the latest collection date permitted is 14 days from the time you place your order.
Orders placed before 9am Monday can be collected from Tuesday anytime between our opening hours. Orders placed after 9am Monday and before 9am Thursday can be collected anytime after 4pm Thursday.
Cask ale pre-orders must be placed before 5pm Wednesday for collection after 4pm Thursday. Orders placed after 5pm Wednesday will be ready to collect the following week from 4pm Thursday.
Orders must be collected within 14 days unless agreed beforehand.
2) SHIPPING
A) LOCAL DIRECT DELIVERY
We charge a flat fee of £4.95 (or free on orders over £40) for direct delivery to all Hertfordshire postcodes. For local delivery choose ‘Local Delivery (Hertfordshire)’ from the Shopping Cart page.
Then enter your postcode to check if you are eligible for local delivery. If your postcode is eligible you can proceed to checkout. *See below a list of Hertfordshire towns included in our local delivery area.
Orders placed before 9am Monday will be delivered Monday to Wednesday (most will be delivered Monday but some will be done on Tuesday or Wednesday during busy periods). Orders placed before 9am Thursday will be delivered Thursday to Friday (most will be delivered Thursday but some will be done on Friday during busy periods).
Cask ale pre-orders must be placed before 5pm Wednesday for delivery the same week on Thursday. Orders placed after 5pm Wednesday will be delivered the following week on Thursday.
B) *UK MAINLAND VIA COURIER
We charge a flat fee of £7.95 for delivery within the UK mainland (excluding the Scottish Highlands and Northern Ireland). For UK mainland (excluding the Scottish Highlands and Northern Ireland) deliveries choose ‘UK Wide Shipping’ on the Shopping Cart page.
We can ship to the Scottish Highlands however due to the increased shipping costs for delivery to these areas we charge a higher fee of £16.95. For Scottish Highlands deliveries choose ‘Shipping - Scottish Highlands’ on the shipping method page. Please note free shipping is not applicable to the Scottish Highlands.
We are currently unable to ship orders outside of these areas (including Northern Ireland).
Orders (excluding physical gift card orders which are sent via Royal Mail 1st Class Signed For - please allow up to 5 working days for delivery) are shipped on Mondays and Thursdays on a next day delivery service. Orders placed before 9am on Monday will be shipped Monday for next day delivery and orders received after, but before 9am Thursday, will be shipped Thursday for next day delivery.
Most UK mainland deliveries will arrive the next working day once shipped, however please allow 2-3 working days for unexpected delays. Orders shipped to the Scottish Highlands may have longer delivery times.
Deliveries are made Monday to Friday excluding public holidays.
If you have any queries regarding your delivery please contact us.
For our full terms & conditions including returns please click here.
*Abbots Langley, Ashwell, Baldock, Barnet, Berkhamsted, Bishop's Stortford, Borehamwood, Broxbourne, Buntingford, Bushey, Cheshunt, Chorleywood, Cuffley, Elstree, Harpenden, Hatfield, Hemel, Hempstead, Hertford, Hertingfordbury, Hitchin, Hoddesdon, Kimpton, King's Langley, Knebworth, Letchworth, Little Hadham, London Colney, Markyate, Much Hadham, New Barnet, Northaw, Potters Bar, Radlett, Redbourn, Rickmansworth, Royston, Sawbridgeworth, St. Albans, Stevenage, Tring, Waltham Cross, Ware, Watford, Welham Green, Welwyn Garden City, Welwyn, Wheathampstead, Whitwell, Wormley.
